We have a vetting process we follow and in turn expect a high standard of professionalism from all our members. We acknowledge that disputes can occur when building work is being undertaken and this often leads to a breakdown in communication between both parties. We take complaints against our members very seriously. If you have a dispute with a member and you wish to make a formal complaint, please follow our complaints procedure below.

Complaint Procedure

If you would like to make a formal complaint to us, please contact us to request a complaints form. All forms should be returned to us at addressed to our complaints team so that we can review and process it accordingly.

Our authority

We are a voluntary membership organisation and only have authority over members in relation to any work they have secured through us. We have no authority to issue fines and have no legal authority to prevent a member from trading. If we deem a member to have breached our code, we reserve the right to conduct an internal investigation and/or terminate membership at our discretion. This is an internal matter between Construction Experts and its member.

Where we cannot assist

Construction Experts is a media based company and will help resolve a dispute with a member only if we have recommended them to you. Although we vet and check all tradesmen before becoming a member, we cannot resolve any complaints about members if

  • The company you have used was not recommended by us
  • The company has ceased to be a member of the Construction Experts
  • The work in question was carried out more than two years ago
  • Either party has involved a third party to resolve the dispute for example a Solicitor or Trading Standards, or if legal proceedings have commenced

Our process

We do our best to resolve any disputes between a customer and tradesmen. All of our members have gone through a vetting process before becoming a member.

Our terms

All complaints will be dealt with in line with the Construction Experts complaints policy.

We are not responsible for paying any compensation.

You must have attempted to resolve the dispute directly with your builder before submitting a formal complaint to us.

Misrepresentation of Membership

We are aware that occasionally some building firms attempt to use our logos and name without being an active member. It goes against our policy to allow companies who are no longer members to continue to use our logo and make false claims of membership. We take these matters very seriously and will investigate all claims. Failure to remove the content and wording will result in us reporting the companies in question to our legal team or to the  local Trading Standards who are the statutory body and can escalate the matter.